Enquiries

Prospective families can attend an Open Day or arrange a tour to be shown through the Centre and briefly given an explanation of the Centre's policies. Families/Guardians will be required to read through the Parent Handbook and if the policies of the Centre are agreed to they will proceed with enrolling their child.  If no places are available they will be placed on a waiting list.  Families will be given an enrolment package that contains the Parent handbook, a background information sheet, a communication plan, our Privacy Policy and an enrolment form.

We value open communication and welcome feedback from our families. Your input helps us to continually improve our service and provide the best possible care and education for children.

If you have a complaint, grievance, concern or suggestion about any aspect of our service, we encourage you to put it in writing and address it to the Approved Provider, or email:
📧 [email protected]

All concerns will be treated respectfully, confidentially and in accordance with our Complaints and Grievance Policy. We are committed to working collaboratively with families to achieve a positive and timely resolution.

If you feel your concern has not been resolved, you may also contact the Victorian Regulatory Authority:

Department of Education – Quality Assessment and Regulation Division
🌐 www.education.vic.gov.au
📞 1300 307 415